When I requested when we might receive the install completed I used to be informed it's possible tomorrow, that's a Saturday. WTF ( effectively that’s Excellent) I questioned to speak to some supervisor and was explained to there was not a person readily available Which just one would contact me later on. I assume Later on is extensively used at Empire. I desire these folks could expertise this example by themselves to allow them to see to start with hand that I’m sorry usually means Practically nothing. You don’t ensure an appt 4 instances than not present up. My house is in entire disarray our three loos are filled with furniture and might barley be employed. Mainly the upstairs A part of my household is unusable and perhaps I could get the do the job carried out tomorrow??? As I re-Dwell this Disaster to kind this my blood pressure level continues to go ballistic. It’s been an hour and no connect with with the supervisor…hum go figure. Customer support is really a dying artwork With this region. It's apparently died at Empire Today…
I just terminate my deal on this company when they screwed up not as soon as but two times the installation timetable in my lavatory. Originally was schedule very last Friday. It absolutely was rescheduled for today att 9am come to be 11am then we must hold out right up until Just about 1pm and no-one came.
We get issues like this just one extremely significantly and sincerely regret the inconvenience. We’ll be in contact with you Soon to continue engaged on a resolution.
kitchen and dinning room. 3 terrific Adult men arrived and set up our floors yesterday. They did a fantastic work laying the new flooring but stated they wouldn’t give you the option to setup our baseboard mainly because they didn’t have the appropriate instruments.
In planning, I rented a POD and packed up my whole house except for huge home furniture to arrange to the substitution.
April 19, 2018 at five:26 pm If I could give your company minus rankings I unquestionably would. On Friday April 13, 2018, installers arrived to our dwelling to install our vinyl flooring. They confirmed up at 11am and didn't get started till 11:30am with a position which was alleged to get all day. They squeezed us between a occupation that they had in the morning and also a job they have been performing that evening. They ended up having to go away at 7pm with the assure that they'd be again the following day to finish The work. Saturday came and nobody confirmed up. I needed to connect with the direct installer, Hector, who instructed me which they didn’t work on Saturday’s and he was with family members and would not be coming. I promptly termed customer care to complain. In seeking above our partially accomplished flooring we observed that in lieu of 1/4″ plywood underlayment they had set down three/sixteen″ strand board. Low-cost stuff. You will discover several bubbles inside our flooring and it had been mounted cracked by a 1/2″ . They took a provider report and claimed that someone would Make contact with me with 24 small business several hours. I had to contact again a number of periods conversing with numerous men and women before I bought a return connect with from a customer care supervisor, Donna Martin, while in the Sacramento Office environment.
I’ve contacted buyer assistance and whoever would answer my phone calls over the past 2 months. I've positioned around 16 phone calls and nonetheless haven't received any resolution to our problem. We had carpet put in in April and it was a awful sloppy task. We referred to as various instances, at last experienced another person appear Have a look and take images and NO Comply with UP. I needed to chase. Not a soul would return phone calls, they tousled quite a few appointment periods after which spoke unprofessionally and insulted us within the cellular phone.
I referred to as customer support a number of times above a study course of months. CS sent the first installer (Miguel) to come back out to my house with glue to glue the boards back again collectively.
com as you frequently immediate folks on this website page to carry out. It is currently Friday early morning and I've gained no Make contact with and my scenario will not be fixed. Social media marketing appears to be my only recourse.
I suppose to have carpet put in today, I was explained to installer will appear involving 8am to 6pm. I waited and waited and spoke to the income rep and was created confident that they'll occur it doesn't matter what and installtion are more info going to be finished today. At 5pm i received a get in touch with with the installer and explained they cant occur today.
The transitions from some rooms ended up off by ½ to one inch in peak, transitions done badly as well as molding, quarter-round was calculated, Reduce and put in inadequately.
A corporation as large as yours and also the promotion dollars you invest, care should check here be taken in customer support and also the men and women you retain the services of to setup.
FYI…I am A 3-time purchaser that has referred you to Other people. I continue on to generally be annoyed and dissatisfied. This working experience is infuriating. I request and expect speedy notice.
Can another person, like the CEO preferably, get back to me to discuss this make a difference ASAP. General public relations is big to a business & whoever handles it ought to be aware of how your customer support or personnel manage your business’s phone calls & methods! Thank you beforehand for reading this complaint………..